Protect Yourself from Scams and Online Threats
Being connected makes it easier to work, shop, bank and stay in touch with friends and family. Unfortunately, scammers use the same technology to target New Zealanders through phone calls, text messages, emails, websites, social media and messaging apps.
Scams continue to evolve and can affect anyone. Criminals are becoming more sophisticated and often pretend to be trusted organisations, businesses, government agencies, friends or family members.
Their goal is simple: to steal your money, personal information, account access or identity.
The good news is that a few simple steps can make a big difference.
Scam Warning Signs
Be cautious if:
- You receive unexpected contact
- Someone pressures you to act quickly
- You are asked to share passwords, security codes or personal information
- A message contains unexpected links, QR codes or attachments
- Someone asks you to make unusual payments
- An offer sounds too good to be true
- You are told to keep something secret
- Someone asks you to move money or transfer funds on their behalf
Three Steps to Stay Safe
PAUSE
- Take a moment before clicking a link, opening an attachment, sharing information or making a payment.
- Scammers often rely on people feeling rushed, worried, excited or distracted.
Check
- Verify who you are dealing with.
- If someone claims to be from your bank, a government agency, your telecommunications provider or another organisation, contact them directly using details from their official website.
- Do not rely on phone numbers, links or contact details provided in the message
Protect
- Use strong, unique passwords
- Turn on multi-factor authentication (MFA)
- Keep your devices and apps updated
- Be cautious about sharing personal information online
- Use payment methods you know and trust
Explore Online Safety Topics
Spot a Scam
Learn about the most common scam types affecting New Zealanders.
Protect Yourself
Simple actions to improve your security online.
Report a Scam
Find the right place to report suspicious activity and get help.
If You Think You Have Been Scammed – Act Quickly
1. Stop Contact
Stop communicating with the scammer immediately.
2. Stop Payments
Do not send any more money or make additional purchases.
3. Secure Your Accounts
Change passwords and enable MFA where available.
4. Contact Your Bank
If money, cards or accounts may be affected, contact your bank or payment provider straight away.
5. Report It
Reporting scams helps organisations investigate criminal activity, identify trends and help protect others.
How the Telecommunications Sector Helps Keep You Safe
New Zealand telecommunications providers work together with government agencies, financial institutions, technology companies and online safety organisations to help reduce scam activity and support public awareness.
Industry initiatives include:
- Monitoring and disrupting scam activity on telecommunications networks.
- Reporting and information-sharing arrangements to identify emerging threats.
- Blocking or reducing harmful traffic where possible.
- Supporting text scam reporting through 7726.
- Consumer awareness campaigns and online safety education.
- Investment in security measures that help protect customers from fraud and abuse.
While scammers continue to adapt their tactics, the sector remains committed to helping make New Zealand’s digital environment safer and more secure.